Air Arabia Egypt Cabin Crew [Suhag]

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Job Objective:

Acts as Air Arabia’s ambassador; strives to realize prospects’ loyalty and to advertise a constructive company picture, always, by enhancing the general prospects’ expertise. Gives glorious customer support to all passengers while making certain their security and luxury are achieved all through the entire flight cycle. Be prepared and match to function making certain productiveness is consistent with set measures and firm’s adopted insurance policies and procedures.

Key Consequence Tasks

  1. Ensures well timed attendance, correct grooming, health and legality of self for the assigned flights. Attends “Briefing” to make sure acknowledgement of flight particulars, distribution of roles, targets, safety checks, boarding, and so forth.
Security Measures:
  1. Instructs passengers on security procedures to be adopted making certain their security and luxury always.
  2. Identifies areas of security and safety dangers and companions with the Cabin Supervisor to take remedial motion in accordance with the SOPs (Normal Working Procedures).
  3. Administers first support to passengers the place vital.
  4. Informs Cabin Supervisor, Flight Crew and Captain, as acceptable, with any irregularities and malfunctions promptly.
Buyer Service:
  1. Welcomes passengers and assists of their boarding formalities; enters vital knowledge into the plane log guide as per Air Arabia and GCAA/CAA adopted procedures.
  2. Gives fixed glorious buyer companies to passengers by attending to their particular person pre-bookings, requests and desires.
  3. Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding insurance policies and procedures detailed within the Operations Handbook and different related directions.
  4. Contributes to maximizing on-board income and “Charity Cloud” program by effectively selling the on-board meals, merchandise and charity companies and thereby achieves particular person and workforce targets.
  5. Ensures correct and safe dealing with of money and bank card funds obtained towards particular person gross sales and donations managed by him/her.
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Crosschecking and Reviews::
  1. Carries out pre-flight checks to make sure enough provides, emergency gear, catering gear and different specified gear previous to take off; gives report for any deficiencies to Cabin Supervisor and/or Captain as acceptable.
  2. Assists in making certain the plane cabin is cleaned completely at transit stations and that ample re-catering and responsibility free merchandise are supplied earlier than flying.
  3. Ensures orderly and full handover/takeover of the cabin to/from catering, cleansing and/or upkeep employees.
  4. Carries out the post-flight briefing and evaluation reviews as per adopted insurance policies and procedures: gives goal analysis of the Cabin Supervisor, reviews any issues or discrepancies on flight, closing and sealing of responsibility free containers.
  5. Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
  6. Maintains vital skilled and security information and competitiveness by attending recurrent trainings, emergency procedures trainings, and academic workshops and by making certain present license.
  7. Contributes to workforce effort by undertaking associated outcomes and reaching allotted gross sales targets and targets.

{Qualifications} (Educational, coaching, languages):

  • Diploma or Increased Secondary Certificates is appropriate for this position; a diploma in Journey/ Tourism is a plus.
  • Coaching in First Help, Security and Emergency Procedures are an added worth.
  • Match to fly, has good basic well being, no critical medical circumstances or continual ailments.
  • Presentable, pleasant, demonstrates cheerful and constructive angle even underneath stress.
  • Customer support oriented, able to understanding and attending to prospects’ wants and requests.
  • Able to dealing with troublesome conditions and offended prospects with out compromising company picture.
  • Targeted, able to figuring out irregularities and dealing with threats and emergencies with effectivity and dedication to profitable outcomes.
  • Proactive, self-motivated, demonstrates initiative and constructive teamwork competency.
  • Superb verbal and written communication abilities.
  • Glorious time administration and downside fixing abilities.
  • Proficient in Microsoft Workplace.
  • Fluent in English Language, French, Arabic, Indian Languages, Chinese language, and so forth. are a bonus.
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Work Expertise:

  • Recent graduates are inspired to use for this position.
  • Earlier expertise as cabin crew or in a customer support position within the Airways/Aviation/ or hospitality Industries shall be handled as an added worth.
  • Lively cabin crew license is a bonus.
  • Able to working in shift sample and for prolonged working hours.
  • Reveals excessive flexibility and adaptableness to frequent adjustments and busy schedules.
  • Demonstrates the flexibility to contribute and efficiently ship towards insurance policies, procedures, and set KPIs.
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