Emirates Airport Service Agent [Dubai]

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Job Objective:

To offer a top quality service to EK and Code share passengers in respect to check-in, boarding, particular providers and baggage providers as per firm industrial and security requirements and procedures in order that EK and code share passengers and their baggage are handed in a constant and environment friendly method.

Job Define:

Normal Goals:

To offer our prospects each inner and exterior, with the perfect providers. I’ll do my greatest:

  • To cheerfully greet each buyer with a smile, 100 % of the time.
  • To make sure that, I obtain no legitimate complaints from Emirates buyer concerning the high quality of providers.
  • To take care of Emirates skilled picture by adhering to all relevant company grooming tips.
  • To deal professionally with my friends and managers.
Examine-in / boarding:
  • Totally adhere to all operational procedures (SOP) almost about journey, immigration and security laws.
  • Establish and meet the usual and particular service necessities of the passengers at check-in, switch desk, particular providers and boarding gates by adhering to the set service requirements and procedures in order that the passengers are dealt with in a pleasant and environment friendly method.
  • Gather briefing sheet and workers allocation, verify all of the counters equipments and stationary, report technical fault to Mercator via EMACS.
  • Present a proactive service to passengers previous to check-in comparable to, managing queues, eradicating outdated baggage tags, dealing with denied boarding passenger, workers passengers, serving to households, figuring out these with particular wants and code share passengers, in order that they’re directed to the related check-in counters and are dealt with effectively.
  • Provoke boarding on the gates, following laid down boarding priorities, bulletins, hand baggage removing, flight coupon reconciliation and head depend affirmation with a view to help the method for a protected and on time departure of EK flights. For flights boarding from distant, make sure the dealing with process applies.
  • Ship an environment friendly service on the switch desks for arriving EK passengers who’re connecting to a different EK / OAL flights by verifying that their baggage particulars are recorded in MACS (Mercator Airport Examine-in System) previous to checking in passenger and issuing boarding playing cards and meal voucher the place acceptable in order that the switch passengers are processed precisely and expeditiously.
  • Verify the dealing with necessities of the varied classes of passengers (e.g. unaccompanied minors, wheelchair, aged and incapacitated and many others.) then ensures that acceptable particular providers and services are supplied to satisfy the particular providers necessities of the purchasers.
  • Present cowl for function above when operational necessities demand this i.e. `Act Up’.
See also  Emirates Cabin Crew (Future Opportunities)
Baggage Companies:
  • Checks messages from outstations regarding quick shipped baggage and ensures that these passengers who’re affected are notified as quickly as they attain the bags arrival carousels, then escorts or directs passengers to the Baggage Companies Workplace the place essential and assists with the elevating of Property Irregularity reviews, the issuance of Interim reduction funds and/or in a single day kits and the restoration of things left on board plane, in order that passengers should not saved ready unnecessarily.
  • Screens baggage supply efficiency in opposition to agreed requirements, retaining passengers knowledgeable about any delays or irregularities with their baggage, so {that a} constructive picture of our floor product is maintained within the eyes of EK passengers.
  • Co-ordinates with DNATA Floor Operations in regards to the return of checked in baggage to passengers who’ve been offloaded, the re-tagging to closing vacation spot of quick tagged baggage to DXB, the return of luggage for these passengers who resolve to interrupt their journey in Dubai for STPC or DBB and the despatch of rush baggage on different flights, in order that baggage are restored to their house owners rapidly.
  • Monitor unclaimed baggage and ensures that particulars are rapidly up to date in World Tracer and that OHD (available) stickers are hooked up to those baggage, contents/stock checked and OHD file up to date and positioned within the baggage retailer the place essential, in order that they are often restored to their rightful house owners or to the outstations as rapidly as attainable.
  • Helps the passengers who arrive on the land aspect desk to gather baggage, escorts them to the airside space, locates the bags and arms it over to its proprietor in opposition to a signature, then closes the file within the system.
  • Deal with the Phone calls acquired at EK Baggage Companies Name Centre, cope with passenger professionally and help the passenger by offering right and well timed info.
  • Handles arriving Rush baggage from EK and OAL flights, guaranteeing that the house owners in Dubai are contacted to advise them of supply preparations after which makes these preparations with the transport firm to ship on a value efficient foundation after liaising with customs.
See also  Bamboo Airways Flight Operations Officer

{Qualifications} & Expertise:

  • Airport Operations. Different : 3+ Years
  • 12 Years education or equal:
  • Proficiency in spoken and written English.
  • Command ov er spoken and written Arabic (preferable)
  • Ought to have had 2 years expertise in a customer support function.
  • Information of airline passenger and baggage dealing with (preferable).

Wage & Advantages:

Join us in Dubai and luxuriate in a beautiful tax-free wage and journey advantages which are unique to our business, together with reductions on flights and accommodations stays world wide. Yow will discover out extra details about our worker advantages within the Working Right here part of our web site www.emirates.com/careers. Additional info on what’s it wish to stay and work in our cosmopolitan dwelling metropolis, may be discovered within the Dubai Way of life part.

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