Qatar Airways Customer Service Officer [Doha]

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Concerning the function:

We’re recruiting for Customer Services Officer to be primarily based in positioned in Doha, Qatar.

On this function you’ll be chargeable for all service supply elements of the Contact Centre. Handle service high quality and repair ranges and income era via groups in accordance with outlined targets. Implement insurance policies and processes designed to repeatedly enhance operation efficiency. Guarantee compliance with set requirements and procedures.

Particular accountabilities embody:

  • Accountable for managing service stage of all customer support elements of the Contact Centre.
  • Accountable for reaching all KPIs as outlined within the Contact Centre KPI scorecard.
  • Implement new expertise and new methods geared in the direction of operational and repair excellence.
  • Guaranteeing name high quality and excessive stage of customer support.
  • Aiding the coaching crew in growing recurrent coaching modules. Coordinating course of checks and refresher trainings with the High quality and Coaching Staff.
  • Creating studies and MIS for the method and crew.
  • Talk present and new insurance policies.
  • Guarantee first name decision, zero error and operational excellence.
  • Present CC supervisor with common updates and studies on operational efficiency.
  • Make suggestions to CC supervisor on bettering or safeguarding operations efficiency.
  • Accountable for managing productiveness and effectivity of brokers occupancy and schedule adherence.

Be a part of a rare story:

Your expertise. Your creativeness. Your ambition. Right here, there are not any boundaries to your potential and the impression you can also make. You’ll discover infinite alternatives to develop and work on the most important, most rewarding challenges that may construct your expertise and expertise. You have got the prospect to be part of our future, and construct the life you need whereas being a part of a world neighborhood. Our greatest is right here and nonetheless to return. To us, not possible is barely a problem.

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Be a part of us as we dare to attain what’s by no means been achieved earlier than.

About you:

The profitable candidate can have the next {qualifications} and expertise:

  • A bachelors diploma or equal
  • A minimal of 4 years of job-related expertise
  • Contact Centre Administration expertise
  • Expertise of GDS, notably Amadeus
  • Managed groups in extra of fifty folks
  • Wonderful written and spoken English
  • Administration and management expertise

About Qatar Airways Group:

Our story began with 4 plane. At this time, we ship excellence throughout 12 completely different companies coming collectively as one. We’ve grown quick, damaged data and set tendencies that others observe. We don’t decelerate by the worry of failure. As an alternative, we dare to attain what’s by no means been achieved earlier than. So whether or not you’re creating a singular expertise for our clients or innovating behind the scenes, each particular person contributes to our proud story. A narrative of spectacular progress and dedication.

Now could be the time to convey your finest concepts and keenness to a spot the place your ambition will know no boundaries, and be a part of a really world neighborhood.

Find out how to apply :

When you have what it takes to be a part of our 5-star crew, please take step one and apply now by importing your CV and finishing the net utility.

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