Emirates Customer Sales & Service Agent [Dubai]

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Job Objective:

Are you searching for a job the place you may develop professionally and construct your profession in a multinational airline? For those who love touring, interacting with prospects and colleagues from throughout the Emirates community, there are alternatives for you.

Emirates is the world’s largest worldwide airline, with a community that spans over 160 locations in 85 nations. We’re presently searching for a Customer Sales and Service Professionals to hitch our multicultural staff in Dubai.

Job Define:

  • Be the voice of Emirates and make sure the highest customary of customer support is delivered to Emirates prospects by offering details about our services.
  • Determine buyer wants by rapport constructing, actively looking for out gross sales alternatives and selling all Emirates associated merchandise.
  • Problem Emirates tickets to prospects making certain their request is met and to supply them tailor made journey options.
  • Actively improve Emirates income earnings by selling further companies supplied by the corporate and its companions.

Necessities & Abilities:

  • Fluency in English and one of many languages listed under is a should:
    Arabic/Czech/French/German/Italian/Japanese/Mandarin/Polish/Portuguese/Russian/Spanish
  • Buyer and gross sales orientation to supply wonderful service and shut any gross sales alternative.
  • Good listening and communication expertise
  • PC based mostly expertise to function Home windows bundle (Microsoft Phrase/Excel/E-mail).
  • Skill to work in a a number of shift setting

Expertise required:

  • Expertise in Contact Centre/Hospitality trade most well-liked

{Qualifications} & Expertise:

  • Buyer Service or Name Centre: 1+ yr
  • 10 Years education or equal
  • Wonderful interpersonal, phone and customer support expertise
  • Skill to work in a busy gross sales staff setting
  • PC based mostly expertise to function Home windows packages together with Microsoft Phrase/Excel/E-mail
  • Data of contact centre and airline trade procedures and methodology
  • Normal fares and ticketing programs, Skywards and MARS reservations techniques
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Wage & Advantages:

We provide a horny tax-free wage, paid in Dirhams, the native foreign money of the UAE. The Dirham is linked to the Particular Drawing Proper of the Worldwide Financial Fund. It has been held fixed in opposition to the US greenback for the reason that finish of 1980 at a mid-rate of roughly US$1= Dh3.66. In addition to journey advantages usually related to an airline, extra info on worker advantages is on the market inside the ‘Working Right here’ part of this website. By viewing the ‘Dubai Way of life’ part within the website you may also contemplate the advantages of Dubai as a location to stay and work in.

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